Video Calling & Conferencing

What's Available?

All organisations have some form of video or calling facilities available. The city ambition is to standardise the types of technology used across health and care organisations, however, this will take time and for now you will need to check with your manager or IT department what is available to you.

Practitioner NOTE: Blog activity notice at the bottom of the page.

Getting started - 60 second tips

Setting up

Your IT service desk or training service should be able to set you up/give you a quick lesson to get you started. Ask where you can access guidelines for future help

Feeling nervous about using something different?

New technology takes time to get used to, make it fun by trying it out with a trusted colleague first

IG Reminders

be aware of your surroundings!

Keep conversations confidential. Patients may wish to have someone with them, however, if you are aware that they are not alone you should raise the issue of confidentiality with them, and get their permission to proceed. Make sure you are either alone or not inappropriately overheard at all times.

Transcribing to patient records

Whenever information is exchanged using a smartphone – either verbally or using any of the messaging services or other apps, remember that only the sender & recipient are party to this information. Get appropriate & relevant information into the patient record ASAP so that it is available to those that need to know.

Two secure apps for messaging, calling or video conferencing

Please note: permissive use of specific apps differs, and may change, across organisations, therefore you should check first with your line manager or organisation's IT department, before use.


Free app, used for messaging, calling and sharing photos, documents and links. This app is encrypted and secure.

Google Duo

Free app, used for video calling.


Find out what different solutions for video and conference calling your organisation uses, and list these in your blog.

Choose one of them to trial and, using the structured questions, blog about your experience.  
Note that you don't have to trial this directly with a patient, it could be between you and a colleague or 3rd party provider.